Privacy Policy of IDIA

Effective Date: April 15, 2024

IDIA is committed to protecting the privacy and security of your personal information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("the Privacy Act"). These principles govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.

1. Information We Collect

We collect the following types of personal information:

  • Names, Email Addresses and Phone Numbers: To communicate with you and manage your account.

  • Health Information: To provide tailored care solutions based on your specific needs.

  • Payment Information: To process payments for the services provided.

2. How We Collect Your Information

We collect your personal information:

  • Directly from You: When you sign up for our services, communicate with us, or interact with our website.

  • Through Third Parties: Such as referrals from healthcare providers, ensuring that they are authorised to share such information with us.

3. Use of Your Personal Information

We use your personal information for the primary purposes of:

  • Providing Services: Deliver personalised care and support services.

  • Billing: Process payments for our services.

We may also use your personal information for secondary purposes closely related to the primary purposes, in circumstances where you would reasonably expect such use or disclosure, including:

  • Marketing: Send you promotional materials that may be of interest unless you opt out.

4. Sensitive Information

Sensitive information is defined in the Privacy Act to include information or an opinion about an individual's health information. Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained.

  • For a secondary purpose that is directly related to the primary purpose with your consent; or

  • Where required or authorised by law.

5. Disclosure of Personal Information

Your personal information may be disclosed:

  • To Service Partners: Entities that assist us in providing our services, under conditions of confidentiality.

  • When Required by Law: Where legal obligations necessitate the sharing of your information.

6. Security of Personal Information

Your personal information is protected by taking reasonable steps to safeguard it from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Encryption of Data: Both in transit and at rest.

  • Secure Server Facilities: Ensuring secure storage of data.

  • Regular Security Audits: To maintain the integrity of our information security.

7. Access to Your Personal Information

You may access the personal information we hold about you, and update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.

8. Maintaining the Quality of Your Personal Information

It is important to us that your personal information is up to date. We will take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date.

9. Policy Updates

This policy may change from time to time and is available on our website. We will notify you of any significant changes by posting the new privacy policy on our website.

10. Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

  • Email: help.desk@idia.support